Rebook Labs
You pay to make the phone ring. The follow-up is where it leaks.
Rebook Labs installs and runs the entire follow-through layer on the booking software you already use — every inquiry answered in under 60 seconds, every first-timer guided to visit five, every dormant client worked back onto your calendar.
The leak
Three places the revenue disappears.
78%
The first hour
78% of consumers buy from the business that responds first. The average local business takes over 40 hours.
90%+
The visit-five cliff
Memberships are decided around visit five, and clients who reach it retain at over 90%. Most first-timers drift away before then.
10–20%
The dormant list
Hundreds of past clients sit inside your booking software. Well-run win-back campaigns reactivate 10–20% of them; most studios never send one.
What we run
One system, four jobs. We install it, we operate it, you get the report.
Instant Capture
Every call, text, DM, and web form answered in under 60 seconds, 24/7, and booked directly into your existing calendar.
Visit 1→5 Journey
Two-way text sequences built on real training and recovery science that walk first-timers to the visit where memberships happen. Not template blasts.
Reactivation Engine
A segmented 30-day win-back campaign on your dormant list. Multi-touch sequences convert 20–28% of lapsed clients versus 8–12% for a single blast.
The Scoreboard
A weekly report attributing every rebooked visit in dollars, plus a monthly optimization call. You see exactly what it earned.
Why it’s different
Software sells you a tool you have to run. Agencies sell you leads you can’t convert. AI receptionists sell you a bot you have to babysit. We own the outcome — installed on the systems you already use, operated for you, accountable to a number you can check every Monday.
Founder
Built by an athlete, not an agency.
Rebook Labs is run by Alex Sweeney — a hybrid athlete and USAC Level 3 certified coach who races at Cat 2 on the road and trains year-round across strength, running, and Hyrox. The recovery your clients book is part of his own training week, and every client-education sequence he writes comes from real physiology, not marketing templates. Based in Carpinteria, working with studios across the Santa Barbara–Ventura–LA corridor.
The audit
See what your list is worth.
The free follow-up audit measures three numbers in your business: how fast inquiries get answered, where first-timers drop off before visit five, and how much revenue is sitting in your dormant list. Your numbers, not industry averages.
Or tap the chat bubble in the corner — it goes straight to us.